Report a Loss Instructions
Claims

Upload Attachments from the “Report a Loss” Page: Users who have a @Chubb User ID, and are logged into the @Chubb system, will be able to upload attachments directly from the “Report a Loss” web site during the claim reporting process.  Users will be able to attach the following file types: BMP, DOC, GIF, HTM, HTML, JNT, JPE, JPEG, MDB, MHT, PDF, RTF, TIF, TIFF, TXT, XLS, and ZIP.  During the session, user will be able to attach up to 10 files, as long as their combined size does not exceed 5MB.  These attachments will be transmitted along with the claim information and will be immediately accessible to Chubb’s claim staff for prompt handling of the claim.

Attachments via Email: When selecting the Email option, a new email window from the user’s primary application will open.  The email will pre-fill with the destination email address, along with the Claim Reference Number in the subject line.  Users will need to attach the files within the email and then send it.

Attachments via Fax:  Users who have hard copy attachments that they want to include with the claim submission can select the Fax option.  This link will create a Fax cover page that is pre-filled with the destination fax number, as well as all of the user’s information and the Claim Reference Number.  This information is editable, should it be necessary.  Users need only to print the page and use it as the cover sheet when faxing.